Safety and hygiene protocols

• General measures

Following the directives and recommendations of the healthcare authorities, we have introduced a series of measures to guarantee the safety of our guests and our employees.

Within these measures we highlight, among others, the respect and oversight of a social distance rule between people, the reduction of the capacity in common areas and the purchase and availability to our guests and employees of specific safety and hygiene products.

The cleaning and disinfection frequency will be increased in all common areas, as well as surfaces, rooms, restaurants, bars, toilets, kitchens and pools.

We will introduce digital solutions where available, allowing among other measures the online Check-In System for the guests that request it.

• Restaurant

Assisted buffet, with foods handed over individually.

Limited occupancy to guarantee personal safety.

Increased use of disposable material.

• Spa / Gym

Limited occupancy to guarantee personal safety.

Access only by appointment.

• Animation / Entertainment

Daily offer of shows and entertainment, with controlled capacity and increased safety and hygiene measures.

• Bar / Snack Bar

Limited occupancy to guarantee personal safety.

Increase in cleaning and disinfection. Increased products on sale, for those guests who are only on a bed & breakfast board.

• Employees

Specific formation in all areas, regarding safety and hygiene procedures.

Delivery and use of special equipment, to guarantee their safety and that of the guests.

Checks to detect symptoms of Covid-19.


PLEASE DON’T STOP FROM COMING, WE WILL DO EVERYTHING WE CAN FOR YOU TO ENJOY A SAFE HOLIDAY WITH US.